Tip’d

Support

Stuck on something, found a bug, or have an idea? We read every message.

Email support@usetipd.com, or use the form below.

Common questions

How do I log a shift?
Tap Log a shift above the tab bar. Pick the job and position, enter your hours and tips, and save. Cash and card tips are both optional, so a $0-tip shift is fine. Between midnight and 5 AM, a new shift is dated the night before, since that's the shift you just finished. Later than that, check the date before you save.
Will my data carry over to a new phone?
Yes. Tip'd saves to your own iCloud, so sign in to the same Apple Account with iCloud turned on and your jobs, shifts, paychecks, goals, the day your week starts and your theme and appearance come back on their own. Reminders are per phone, so set them again. Give it a few minutes on a new phone. You can check the status in Settings → Your data inside Tip'd.
How is "hourly, with tips" worked out?
For shifts with recorded hours, Tip'd adds tips kept after tip-outs and hourly wages, then divides those earnings by the hours worked. Money logged with zero hours still counts in your earnings, but does not raise your hourly average. Your weekly average uses the current week until your first week ends. After that, it uses completed weeks. The monthly average works the same way.
Can I change my week to match my pay week?
Yes: Settings → Week starts on. Your other devices follow it too.
I put money in the wrong goal or the wrong amount.
Open the goal and tap the entry in its history to change the amount or the week, or to delete it. Tip'd won't let a change leave the jar taking out money that was never put in, and it tells you what to fix first.
How do I get my numbers out for taxes?
Go to Stats and open your year. You can export a spreadsheet that opens in Numbers, Excel or Google Sheets, or a year summary PDF. The year page also tracks your tips against the federal tip deduction. Tip'd isn't tax advice, so check with your tax preparer about what applies to you.
The reminder didn't show up.
Make sure notifications are allowed for Tip'd in the iPhone's Settings → Notifications, and that the reminder is on for that night in Tip'd's Settings. Nights you've already logged a shift are skipped on purpose. You can send yourself a test reminder from Tip'd's Settings.
How do I get the Home Screen widgets?
Widgets are part of Tip'd Widget Pack, an optional monthly subscription bought through the App Store. In Tip'd, tap Widgets on Week or Goals to see them, subscribe or restore a purchase, and follow the setup steps. If a widget looks out of date, open Tip'd once so it can refresh. Cancel any time in Settings → [your name] → Subscriptions.
How do I delete my data?
Delete any shift, paycheck, goal or entry right in the app. To remove everything, see Deleting your data in the privacy policy.